GENERAL TERMS AND CONDITIONS

BE YOURSELF BE UNIQUE travel & lifestyle

BRABROCK GROUP s.r.o.
U půjčovny 953/4, 110 00 Prague 1, Czech Republic
VAT: CZ24634573
Registered in the Commercial Register maintained by the Municipal Court in Prague, File C, Insert 444533
(hereinafter referred to as the “Provider”)

Effective date: 15 June 2026

1. INTRODUCTION

These General Terms and Conditions govern the rights and obligations between BRABROCK GROUP s.r.o., operating under the brand BE YOURSELF BE UNIQUE travel & lifestyle (the “Provider”), and its Clients in connection with the arrangement of private aviation services and luxury concierge services.

2. SCOPE OF SERVICES

2.1 The Provider acts as an intermediary and concierge service provider for:

  • Private jet and helicopter charter services

  • Luxury travel arrangements

  • Hotel, villa, yacht, restaurant, transport, and event bookings

  • Lifestyle and concierge services

2.2 The Provider does not operate aircraft, yachts, hotels, restaurants, or any other third-party services.

2.3 All services are performed by independent third-party Operators or Suppliers.

3. DEFINITIONS

Client - any individual or legal entity using the Provider’s services.
Operator - aircraft operator holding a valid Air Operator Certificate (AOC).
Supplier - provider of non-aviation services.
Flight Confirmation - written confirmation of booking details and itinerary.
Charter Price - total price for services including third-party costs and Provider fees.
STD - Scheduled Time of Departure.

4. CONCLUSION OF CONTRACT

4.1 A contract is concluded when the Client:

  • Confirms the offer in writing (email, messaging applications), or

  • Signs a Flight Confirmation, or

  • Pays any issued invoice (advance or full payment)

4.2 By confirmation or payment, the Client accepts these Terms and Conditions.

5. NATURE OF RELATIONSHIP

5.1 The Provider acts solely as an intermediary between the Client and Operators/Suppliers.

5.2 The contract for aviation services is concluded directly between the Client and the Operator.

5.3 The Provider may use third parties to fulfill its obligations.

6. PRICING AND PAYMENT

6.1 Prices are stated in the Flight Confirmation or service confirmation.

6.2 The Charter Price may include aviation or concierge services as specified per booking.

6.3 Additional costs may apply, including but not limited to:

  • Airport, handling, and operational fees

  • Regulatory or tax changes

  • Special requests or additional services

  • Third-party surcharges

6.4 Payments are due according to the issued invoice unless otherwise agreed.

6.5 The Provider reserves the right to suspend services until full payment is received.

7. CANCELLATION AND MODIFICATION

7.1 Cancellation, modification, and no-show conditions are governed by:

  • The applicable Operator or Supplier terms, and/or

  • The Flight Confirmation or service confirmation issued for the specific booking

7.2 Cancellation policies vary depending on service type, availability, and third-party conditions.

7.3 By confirming a booking, the Client agrees to be bound by the applicable cancellation terms communicated prior to confirmation.

7.4 The Provider is not obliged to apply uniform cancellation rules across all services.

8. AVIATION SERVICES

8.1 All flights are operated exclusively by third-party Operators holding valid AOC.

8.2 The Provider is not an air carrier and does not assume operational control of aircraft.

8.3 The Provider is not responsible for:

  • Flight delays or cancellations

  • Operational decisions of the Operator

  • Safety decisions made by the crew or Operator

  • Air traffic control or weather-related disruptions

8.4 Aircraft substitution by the Operator does not constitute cancellation.

8.5 Claims under EU Regulation 261/2004 must be directed to the Operator.

9. CONCIERGE SERVICES

9.1 The Provider acts as an intermediary for concierge and lifestyle services.

9.2 All concierge services are subject to Supplier availability and confirmation.

9.3 The Provider is not responsible for:

  • Supplier cancellations or changes

  • Service quality or execution by third parties

  • Refusal of entry or access by venues or events

  • Changes in pricing or availability after confirmation

10. LIABILITY LIMITATION

10.1 The Provider shall not be liable for:

  • Actions or omissions of Operators or Suppliers

  • Delays, cancellations, or operational disruptions

  • Force majeure events

  • Indirect or consequential damages

10.2 The Provider’s total liability shall be limited to the amount of the Charter Price paid for the affected service.

11. FORCE MAJEURE

The Provider shall not be liable for failure or delay caused by events beyond its reasonable control, including but not limited to:

  • Weather conditions

  • Technical failures

  • Strikes or labor disputes

  • Regulatory restrictions

  • War, terrorism, or governmental actions

12. CLIENT OBLIGATIONS

The Client is responsible for:

  • Providing accurate booking and passenger information

  • Ensuring valid travel documents and compliance with entry requirements

  • Timely arrival for all services

  • Compliance with applicable laws and regulations

  • Conduct of all passengers

13. CONFIDENTIALITY

All information relating to bookings, pricing, itineraries, and services is strictly confidential and may not be disclosed to third parties.

14. TERMINATION

The Provider may refuse or terminate services without liability in case of:

  • Non-payment

  • Regulatory or sanctions compliance issues

  • Safety or operational risks

  • Provision of false or incomplete information

15. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of the Czech Republic.
All disputes shall be resolved by the competent courts in Prague.

16. FINAL PROVISIONS

16.1 The Provider may amend these Terms at any time.
16.2 Invalid provisions do not affect the validity of the remaining sections.
16.3 The version of the Terms valid at the time of booking applies.